Getting Started

What currency are the prices on the site in?
All prices are in USD.

What payment methods are accepted at Urgirlhair?
Accepted payment methods are American express, Mastercard, Visa, Paypal, JCB, Klarna, Maestro, Diners Club, Discover, and Visa Electron.

What are the delivery fees?
We offer free shipping for all orders on our website.

How long does it take for my order to arrive?
It usually takes 3-7 business days to deliver after order confirmation.

How can I track my order?
Get all your package information using your tracking number from our


How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at for your general queries.

What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?
By mail

How much is the restocking fee?
We do not charge a restocking fee on returns.

How much is the return shipping fee?
The return shipping fee must be borne by the customer himself.

The conditions of the product that we allow returns ?

If you have any questions, send us a message to our email address


Contact info


Phone: +86 131 4062 1997

Support: Monday-Friday 10am to 5pm

Address: 809, 8/F, Times Spa Apartment, Liancheng Avenue,

Dongcheng District, Xuchang, 461000 Henan, China