Return Policy
By placing an order through the Urgirlhair website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of United States.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at support@urgirlhair.com If your return is accepted,
We'll provide you a return label to send the product back to our offices. The inspection could take around 1-7 business days. as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense, After that, you'll receive a new product. Once we have received the product we will refund the full amount .Items sent back to us without first requesting a return will not be accepted.
DAMAGED, WRONG PRODUCTS, OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our support at support@urgirlhair.com
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at support@urgirlhair.com
RESTOCKING FEE
We do not charge a restocking fee on returns.
RETURN SHIPPING FEE
The return shipping fee must be borne by the customer himself.
REFUNDS & ORDER CANCELLATION
If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, USPS OR DHL tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
If you have any questions, please send us a message at our e-mail support@urgirlhair.com
Contact info
Email: support@urgirlhair.com
Phone: +86 131 4062 1997
Support: Monday-Friday 10am to 5pm
Address: 809, 8/F, Times Spa Apartment, Liancheng Avenue,
Dongcheng District, Xuchang, 461000 Henan, China