Return/Refund Policy

Order Cancelation:

  • We can cancel the order for you if you contact us in time after your purchase.
  • Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

Return policy:

  • 15 Days: We advice you check the hair after you receive it, if the size, style, color doesn't match the your needs, please contact us for return or exchange. We don’t accept used hair returning or any claim about not matching description over 15 days. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
  • Original Condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
  • Contact Us First: The customer must email to support@urgirlhair.com for a return authorization prior to sending any product back to us. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
  • Return Shipping: Buyer needs to pay the return shipping fee if it is not a seller problem.  

Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.
- WHAT IS INELIGIBLE PRODUCTS? This will not be supported by a return or refund?

  • The frontal lace was cut or damaged
  • The original packing or product was altered
  • The item was worn or sprayed any hair styling products
  • The item was damaged and the original status was changed
  • Special order and clearance items
return

-About Refund

  • Tell Return Information: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 24 hours.
  • Late Or Missing Refunds: We’ll let you know once we send a refund. If you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@urgirlhair.com.
  • Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
  • To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
  • Please donot directly refuse to sign the package with the courier before contacting Our customer service, or the long-term shipping time waste & shipping fee will be borned by yourself,Thanks for understanding.

- About Claims

Damage Claim :We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at support@urgirlhair.com.

Notice: we will not accept Shipping Damage Claims more than 7 days from receipt of products.

Package Lost Claim: If you din't get the package when shipping history shows it is delivered, please contact us at the first time, we will contact the shipping company to solve the problem for you. If unfortunatly the package is lost , we need your assist to open a case, sunch as provide your social number ,passport and so on. If the shipping company can't solve the problem due to

customer unwilling to provide the proof , or provide the proof too late to solve the issue, we will not refund or resend the hair.

Some shipping may need your personal signature like DHL or Royal Mail, If you ask the shipping company to deliver the package without signature, we will not do any compensate when the package is missing or damage.

Paypal Claim : Hair belongs to consunables,.so if you met any question during use, please contact us contact us in 2 month. We will try our best to solve your issue. Since the shipping information and other related proves may disappear after 3 months, so please understand we do not accept any claim on paypal about the hair over 3 months。

Company Info:

Tel:+86 131 4062 1997

Email:support@Urgirlhair.com

Address:809, 8/F, Times Spa Apartment, Liancheng Avenue, Dongcheng District, Xuchang City, Henan Province

The Return Address of USA:

Warehouse:BA LEDY1838 54 Commerce Dr Ruckersville , VA 22968 US