Shipping & Payment Methods
1. Shipping From: We shipping from warehouses located in USA or China.
2. Time: 3-5 work days to North America (Fedex, UPS, DHL)
4-7 work days to Europe (DHL, OneWorldShipping)
7-10 work days to South Africa (Aramex, DPEX)
3. Delivery: Fedex, UPS, DHL, Aramex, DPEX.
4. Shipping Fee: Most of country is free shipping, so please read through to see if it is free shipping to your country,and check the shipping fees on checkouts page
5. About Damages and Issues: Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Noticed: The package weight: the package over 2.5 kg will arrive you 3 day later than that of small package under 2.5 kg.
Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
Please never refuse the delivery if you don't want the item, since the returning shipping fee is over $50-$100 in this situation. Please contact customer service to return the package, then the shipping fee would be arround $10.
The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
Due to the current COVID-19 pandemic worldwide there may be delays in delivery. But we are open as usual and we will always work hard to get your order to you as quick as possible.
7.About Tax: We don't collect any tax in most countries at present. In certain countries, Customs offices may charge taxes on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice. You are responsible for finding out the specific arrangements in your own country.
Phone:+86 131 4062 1997
Address:809, 8/F, Times Spa Apartment, Liancheng Avenue, Dongcheng District, Xuchang City, Henan Province
Support: Monday-Friday 10am to 5pm